AFTERSALES SUPPORT

OUR SERVICES

Facing problems or have some questions after buying a Samsung mobile devices? Feel free to reach out to us as our professional aftersales support team will be there to assist you to resolve all the issues you have with your Samsung device.

  1. Battery Replacement
  2. Charging Port Replacement
  3. Speaker Problem
  4. Loudspeaker Problem
  5. Microphone Problem
  6. Earphone Problem
  7. Home Button Problem
  8. Volume Button Problem
  9. Power Problem
  10. Vibration Problem
  11. Front Camera Problem
  12. Rear Camera Problem
  13. GPS Problem
  14. Network Problem
  15. WIFI Problem
  16. Bluetooth Problem
  17. Housing / Casing Problem
  18. Screen Replacement

Problem / Part Defect

Self -Examination , have you facing below phone problem(s) / symptom(s)

1. Battery Replacement

Did you face Can’t Charge Battery? Handphone Suddenly Switch Off?

***Self-Examination***
The battery needs to be replaced if your phone is facing below problem(s)
⤅ can’t charge
⤅ suddenly switch off
⤅ the battery needs to be charged more frequently than before
⤅ Battery percentage jumps
⤅ Phone rebooting on low battery percentage

^Back To List

2. Charging Port Replacement

Did you face Can’t Charge Your Handphone? Charging Problem?

***Self-Examination***
If your handphone is facing below problem(s);
⤅ struggles/can’t charge
⤅ hard to be recognised by other devices
⤅ the cable wire has to be placed in a specific position in order for the power to operate
⤅ cannot get a consistent connection
⤅ the charging port is loose or damaged

^Back To List

3. Speaker Problem

Hear No Sound? Ear Speaker Problem

***Self-Examination***
If your handphone Ear Speaker is facing below problem(s)
⤅ no sound when you’re on a call
⤅ no dial tone
⤅ the volume stay low even when the volume is on the maximum level

^Back To List

4. Loudspeaker Problem

No Ringtone? Loudspeaker Problem?

***Self-Examination***
⤅ can’t hear phone rings
⤅ poor sound quality
⤅ can’t hear any sound at all

^Back To List

5. Microphone Problem

Other People Can’t Hear Your Voice? Microphone Problem?

***Self-Examination***
⤅ other people can’t hear your voice
⤅ your voice constantly cuts in and out
⤅ crackles during a call

^Back To List

6. Earphone Problem

No Sound From Earphone? Headphone Problem?

***Self-Examination***
If your PHONE facing below problem(s)
⤅ no audio or music coming from your headphones
⤅ cannot get a consistent connection
⤅ the headphone port is loose or damaged

^Back To List

7. Home Button Problem

Unresponsive Home Button? Other Problem?

***Self-Examination***
If your handphone Home Button is facing below problem(s);
⤅ unresponsive
⤅ hard to press button
⤅ button stuck
⤅ broken Home button
⤅ touch id cant use

^Back To List

8. Volume Button Problem

Volume Button not functioning

***Self-Examination***
Have u experience below symptom(s) ;
⤅ volume button not functioning
⤅ hard to press buttons
⤅ stuck buttons

^Back To List

9. Power Problem

Can’t Press Power Button? Power Button Problem?

***Self-Examination***
If your handphone Power Button is facing below problem(s)
⤅ Unresponsive
⤅ Hard to press button
⤅ button stuck
⤅ functioning intermittently

^Back To List

10. Vibration Problem

No Vibration?

***Self-Examination***
If your handphone is facing below problem(s)
⤅ no longer vibrating
⤅ Vibration problem

^Back To List

11. Front Camera Problem

Can’t Selfie? Front Camera Can’t Open?

***Self-Examination***
⤅ unresponsive
⤅ giving poor picture quality
⤅ functioning intermittently
⤅ people can’t hear you during video call
⤅ cracked
⤅ scratched

^Back To List

12. Rear Camera Problem

Blurry Lens? Malfunctioning Camera?

***Self-Examination***
⤅ blurry lens
⤅ scratched camera lens
⤅ malfunctioning camera
⤅ loose connection

^Back To List

13. GPS Problem

GPS No Connection?

***Self-Examination***
⤅ disconnecting constantly
⤅ can’t connect to GPS
⤅ Not accurate location

^Back To List

14. Network Problem

No Network Connection?

***Self-Examination***
If your handphone is facing below problem(s)
⤅ disconnecting constantly
⤅ slow network connection
⤅ can’t connect to Network

^Back To List

15. WIFI Problem

Wifi Disconnecting Constantly? Wifi Connection Problem?

***Self-Examination***
If your handphone is facing below problem(s)
⤅ can’t connect to wifi
⤅ disconnecting constantly
⤅ slow wifi connection

^Back To List

16. Bluetooth Problem

Can’t Connect To Bluetooth

***Self-Examination***
If your handphone is facing below problem(s)
⤅ can’t connect to bluetooth
⤅ disconnecting constantly
⤅ slow bluetooth connection

^Back To List

17. Housing / Casing Problem

Scratches On Handphone Housing? Cracked Back Glass Casing?

***Self-Examination***
If your handphone is facing below problem(s)
⤅ scratches on the housing
⤅ damaged housing cracked back glass casing
⤅ dented / peel off

^Back To List

18. Screen Replacement

Screen crack? no display on screen?

Self-Examination
If your handphone Screen is facing below problem(s)
⤅ scratches on the screen
⤅ cracked on screen
⤅ Discoloration Screen
⤅ Screen flickering
⤅ Blank can’t on / no display
⤅ Screen appear spot / line

^Back To List

  • After Self-Examination, if found above symptom is most likely that the handphone appear problem and will need to be part replacement/repair service.
  • Anyhow we suggest, device send in for diagnose by our professional technicians. We have professional technicians standing by to diagnose and repair your mobile phone for you.
  • No worries! We offer an affordable replacement/repair service.

^Back To List